111 Clinicians

I save lives with my voice

About the department

111 Clinicians

We run three NHS 111 contact centres in Ashford, Ipswich and Norwich – we also have a base in Basildon that our NHS 111 Clinicians can work from. We provide the service 24 hours a day 365 days a year. In 2018 we received over 1.1 million calls to our NHS 111 services.

why join us?

Paid training

Paid training

Full paid Pathways Training is provided and there are opportunities for further professional development.

Team working

Team working

There’s challenging and varied workload with multidisciplinary team working.

NHS Pension Scheme

NHS Pension Scheme

There’s also an opportunity to join the NHS Pension Scheme.

Our Sub-Divisions

Clinical Advisor

The role is varied and can be challenging at times, you will be providing safe and effective health assessments and advice to patients and support Health Advisors in the management of critical situations.

Senior Clinical Advisor/Clinical Lead

A Clinical Lead/Senior Clinical Advisor provides leadership and support to Clinical Advisors. They validate calls and provide safe and effective clinical assessments and advice to patients.

Our People

I value my colleagues


NHS 111 Clinical Advisor

“I’ve worked for IC24 for the last 5 years and I value my supportive colleagues. Telephone triage is interesting and varied, a challenge at times but a worthwhile service."

Where we are