I support those who care

About the Department


The operational teams are crucial to making sure that we deliver high quality patient care. They support the logistics of the service and make sure that the clinical teams are able to respond to patients’ needs.

why join us?

Have an impact

Have an impact

Make a difference to patients’ lives everyday.

Flexible hours

Flexible hours

There’s a range of flexible hours available and an opportunity to join the NHS Pension Scheme.

Learning and development

Learning and development

There are excellent Learning and Development opportunities.

Our Sub-Divisions

Driver Receptionists

Our Driver Receptionists escort clinical colleagues to home visits in one of our fully equipped urgent care cars. They also book patient appointments, making sure that our patients requiring a face-to-face appointment are seen quickly.

Operational Navigator (Dispatch)

Operational Navigators provide telephone customer care coordination from our out-of-hours dispatch team. They manage the distribution of calls from other healthcare services and patients and record all the details.

Estates, Fleet and Maintenance

This team makes sure the organisation is safe and has a sustainable working environment. They also assist with small building works and maintenance duties, as well as storage and logistical movements.

Clinical Governance & Quality Safety Governance

This team ensure each locality effectively meets all clinical statutory, regulatory, professional body and organisational requirements. This team is committed to quality and improving the services we provide.

Operational Management team

We have a wide range of opportunities including Operational Managers, Service Delivery Managers and Service Delivery Assistants. Our Managers are committed to delivering integrated urgent care services in an effective, efficient and safe way.

Rotas Team

Our friendly Rotas team are based at our Headquarters in Ashford. They produce and maintain clinical and non-clinical rotas within our out-of-hours service.

Our People

We have a strong Team

I feel valued in my work

It’s a friendly place

Julie Gaynor Phillip

Compliance Lead Locality administrator Quality Assurance Manager

"I believe we have a strong, caring and approachable Executive Team leading the organisation forward and who are really working to make this the leading social enterprise provider."

"I feel valued in my work with feedback to support my progress. There is an opportunity to take part in the various employee programmes available within the organisation."

“There’s a friendly atmosphere and my colleagues are approachable.”

Where we are