Recruitment Events

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Save lives with your voice!

We hold a number of assessment evenings throughout the year for applicants to give you an insight into the daily life of an NHS 111 Health Advisor, giving you the opportunity to chat to a wide range of colleagues from our managers, training team to Health Advisors about the role in interactive sessions. You will also have the opportunity to discuss rota options with our rota team and to demonstrate your skills and qualities in a face-to-face interview.


  • Graham Deaves
  • Ian Maben
  • Susan Young

Ian Maben

Susan Young

Graham Deaves

"It is a very rewarding job. You do get to help a lot of people and a lot of the time you get to go home thinking 'I’ve done something to help someone today.'" Ian Maben, Health Advisor

“Everyone is always willing to help. I come to work every day with a smile on my face” – Susan Young, Health Advisor

“There is that really special moment when you say to someone, ‘I can get you that care and I can get you that today’” – Graham Deaves, Health Advisor

Contact Centres

I’m there when people need me the most

About the Department

Contact Centres

We run three NHS 111 contact centres which are open 24 hours a day, 365 days a year. Each contact centre team is made up of non-clinical Health Advisors, Service Advisors and Team Managers who are trained to respond to patient calls and provide non-clinical advice via the NHS Pathways system.

Why join us?

Paid training

Paid training

Full paid training on NHS Pathways system.

Career development

Career development

National career framework with excellent career development opportunities (including NVQ accreditation and a competitive pay framework).

Flexible shifts

Flexible shifts

There are flexible shifts with full, part-time and overnights covering a 24/7 operation.

Our Sub-Divisions

Service Advisors

You’ll be handling calls from patients and healthcare professionals, responding to caller's questions, updating systems and providing admin and reception duties. This role offers the opportunity for excellent training and the opportunity to progress to a Health Advisor within the first year.

Health Advisors

Health Advisors are the first point of contact for our patients. From a patient with a rash to a more distressing call, it’s an opportunity to make a real difference to people's lives. We provide full paid training to progress to a Senior Health Advisor and Team Leader.

Team Managers

Here, you’ll provide supervision and quality assure the team’s work. We have a wealth of experience as Health Advisors and a number of people have progressed to Manager or other roles within the organisation.

Workforce Planning

Here, you’ll have an integral part in the success of the services and support the delivery of safe patient care by delivering the highest quality rotas crafted to the needs of patients.

Training Team

Our NHS Pathways training team delivers excellent, high quality training to our 111 colleagues. You’ll be responsible for developing and coaching colleagues using NHS Pathways within the Integrated Urgent Care Setting.

Our People

everyone works together

I love the people I work with

making a difference

I feel lucky

colleagues who genuinely care

Mark Darcey Richard Samantha Nick

Team Manager Health Advisor Health Advisor Service Advisor Recruitment & Onboarding Coordinator

It’s a tough job, no matter what role you are in, but everyone works extremely well together which helps. It’s like working with friends, not just colleagues.

I love feeling like I’m helping people, however big or small their problem is. I love the people I work with, they always make it such a welcoming environment.

Really busy but enjoyable because everyone is really friendly and supportive. I like the satisfaction that comes from helping people from different parts of the country. I get to go home everyday knowing that I am making a difference.

Being part of the IC24 family for 2.5 years has given me the opportunity to change peoples lives when they've needed our help. I feel lucky to say I make a difference.

Working with a diverse group of colleagues who genuinely care is the best part of my role. Helping to recruit & onboard colleagues and see their development whilst being supported by IC24 in my own career progression shows just how much they care about us.

Where we are