I’m there when people need me the most
About the Department
We run three NHS 111 contact centres which are open 24 hours a day, 365 days a year. Each contact centre team is made up of non-clinical Health Advisors, Service Advisors and Team Managers who are trained to respond to patient calls and provide non-clinical advice via the NHS Pathways system.
Why join us?
Full paid training on NHS Pathways system.
National career framework with excellent career development opportunities (including NVQ accreditation and a competitive pay framework).
There are flexible shifts with full, part-time and overnights covering a 24/7 operation.
You’ll be handling calls from patients and healthcare professionals, responding to caller's questions, updating systems and providing admin and reception duties. This role offers the opportunity for excellent training and the opportunity to progress to a Health Advisor within the first year.
Health Advisors are the first point of contact for our patients. From a patient with a rash to a more distressing call, it’s an opportunity to make a real difference to people's lives. We provide full paid training to progress to a Senior Health Advisor and Team Leader.
Here, you’ll provide supervision and quality assure the team’s work. We have a wealth of experience as Health Advisors and a number of people have progressed to Manager or other roles within the organisation.
Here, you’ll have an integral part in the success of the services and support the delivery of safe patient care by delivering the highest quality rotas crafted to the needs of patients.
Our NHS Pathways training team delivers excellent, high quality training to our 111 colleagues. You’ll be responsible for developing and coaching colleagues using NHS Pathways within the Integrated Urgent Care Setting.
everyone works together
I love the people I work with
making a difference
I feel lucky
colleagues who genuinely care
Mark Darcey Richard Samantha Nick
Team Manager Health Advisor Health Advisor Service Advisor Recruitment & Onboarding Coordinator
It’s a tough job, no matter what role you are in, but everyone works extremely well together which helps. It’s like working with friends, not just colleagues.
I love feeling like I’m helping people, however big or small their problem is. I love the people I work with, they always make it such a welcoming environment.
Really busy but enjoyable because everyone is really friendly and supportive. I like the satisfaction that comes from helping people from different parts of the country. I get to go home everyday knowing that I am making a difference.
Being part of the IC24 family for 2.5 years has given me the opportunity to change peoples lives when they've needed our help. I feel lucky to say I make a difference.
Working with a diverse group of colleagues who genuinely care is the best part of my role. Helping to recruit & onboard colleagues and see their development whilst being supported by IC24 in my own career progression shows just how much they care about us.