Made to make an impact

Our Achievements

In 2012, we were part of the first wave of sites to provide NHS 111 services. As part of this, IC24 was the first NHS 111 service in the country to automatically dispatch an ambulance in a live environment. We now operate three NHS 111 services.

In 2013 we were awarded the Social Enterprise Mark. The Social Enterprise Mark independently proves when a business or organisation puts surplus towards social or environmental good.

In 2019 the IC24 bursary scheme awarded four colleagues with the opportunity to further their professional and academic studies. This was done by supporting studies in Paramedic Science and a Nursing Degree. Our bursary scheme also helps colleagues continue learning and building a career they love.

What we are

Integrated Care 24 is a major not-for-profit membership organisation with the Gold Mark and a member of Social Enterprise UK.  

We’re proud of our social enterprise status, being mission-driven and not profit-driven. We have no shareholders and are a membership organisation. 


Handled Cases

By our out of hours services


Patients seen by our Clinicians

In our out of hours bases


Vulnerable patient visits

Home visits by our fleet of 62 vehicles

What We're Doing

Our impact on healthcare
Our impact on healthcare
Our impact on healthcare
Our impact on healthcare

Two of our colleagues developed a metronome for those who suffer cardiac arrest during a call to our 111 services. It’s developments like this that help us save patient lives.

We developed an app in-house that showed demand and clinical capacity in different service areas. This was a huge help to our operational and clinical managers and led to us being finalists in the Tech for Good category of the UK Social Enterprise Awards in November 2018.

We have rolled out an electronic prescription solution in collaboration with NHS Digital. Prescribing medication is now quicker, safer and more efficient.

In April 2019, we became the first urgent care provider to utilise TPP’s GP Connect Interfaces, though a partnership with NHS Digital and a group of GP practices within the Norfolk and Waveney area. GP Connect Service is aimed at improving patient care, which will ensure that patients get the right care at the right time.