Made to make an impact

Our Achievements

In 2012, we were part of the first wave of sites to provide NHS 111 services. As part of this, IC24 was the first NHS 111 service in the country to automatically dispatch an ambulance in a live environment. We now operate three NHS 111 services.

In 2013 we were awarded the Social Enterprise Mark. The Social Enterprise Mark independently proves when a business or organisation puts surplus towards social or environmental good.

We're proud to have been listed in the top 25 best companies to work for in the East of England, following our scores in the b-Heard survey. The b-Heard survey provides data for The Times' Top 100 lists and to be recognised in this category is a great achievement and reflects the work we do across the organisation to improve what it's like to work at IC24.

In 2022 IC24 and South East Coast Ambulance Service were recognised for our approach to involving patients in the design, procurement and implementation of the NHS111/Clinical Assessment Service across Kent and Sussex.

We have partnered with Kent and Medway Medical School to develop an innovative partnership that supports second year medical students spend time with our teams and seeing our service in action. This approach supports their learning and allows them to see first-hand how NHS 111 supports the wider health service.

What we are

Integrated Care 24 is a major not-for-profit membership organisation with the Gold Mark and a member of Social Enterprise UK.  

We’re proud of our social enterprise status, being mission-driven and not profit-driven. We have no shareholders and are a membership organisation. 


Supported Patients

By our out of hours services


Patients supported by our Clinicians

In our out of hours bases


Vulnerable patient visits

Home visits by our fleet of 62 vehicles

What We're Doing

Our impact on healthcare
Our impact on healthcare
Our impact on healthcare
Our impact on healthcare

Two of our colleagues developed a metronome for those who suffer cardiac arrest during a call to our 111 services. It’s developments like this that help us save patient lives.

We have led the way for NHS 111 contact centres with use of AI-enabled speech analytics software from NICE. In what is believed to be one of the first of its kind, we have implemented speech analytics software into our three contact centres. The platform helps us to understand patient sentiment to deliver better outcomes.

We have rolled out an electronic prescription solution in collaboration with NHS Digital. Prescribing medication is now quicker, safer and more efficient.

We've transformed our ability to locate patients through the use of what3words location technology in our NHS 111 services. This has been enabled through the app's integration into CLEO Core, the clinical system created by our subsidiary CLEO Systems. The direct integration means we can handle patients' calls more efficiently, saving them time when providing details of where they are.